J. Smart & Co. (Contractors) PLC. has in place a two-stage complaint handling procedure.
Stage one of the complaints handling procedure gives our firm the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction. If you are not happy with our response you will have the opportunity to take your complaint to stage two. Stage two gives you the client the opportunity to have your complaint reviewed and considered by an independent redress provider.
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to the following address or send us an email using the link below:
The Complaints Handler
J. Smart & Co. (Contractors) PLC.
28 Cramond Road South